Через идиотов в ALPNames я потерял домен steamworkshop.download



Неделю назад alpnames заблокировал реселлера аккаунт rdn.name там были у меня несколько доменов. Он с аккаунтом и все домены заблокировал. Я сделал трансфер потому что испугался что вообще домена не получу. Прошла неделя. Домен steamworkshop.download пришел мне в OVH с теми статусами что были и у ALPNames:

Статус домена: clientDeleteProhibited icann.org/epp#clientDeleteProhibited
Статус домена: clientHold icann.org/epp#clientHold
Статус домена: clientUpdateProhibited icann.org/epp#clientUpdateProhibited

Я вас ненавижу, мудаки. Надеюсь вы обанкротитесь.

И панелька ваша тоже для даунов, не удобный мусор.


Вся переписка:

Пятница:

name: Vova Kuchkovskiy
email: lijacob888@yandex.ua
Steamworkshop.download, clientHold

20:34
Hello Vova

20:34
Do you know about the problem or tell?

20:34
I will check for you now

20:35
This ticket SYQ-LEKJI-158?
20:37
Ok. I'm waiting.

20:38
I am trying to mach your name from the ID to the name on the account
Please provide me with the text from the ID

20:39
national ID,
?
passport?

20:40
Your name as it is written on the ID

20:40
No your name

20:40
ID passport, name
Volodya

20:40
Yes

20:40
Владимир
Володимир
20:41
Languages are different. As Ukrainian Volodimir.

20:42
An your family name?

20:42
Kuchkovskiy
Кучковський
20:43
Владимирович
Volodymirovich
Володимирович

20:44
The address does not mach with the bill provided
Can you explain why?

20:46
There is not only correct the address, I pointed it at random into account when registered resellers. What stupid like that even happened. Sorry for bad english.

20:47
check-host.net/ip-info?host=abcvg.net
Another domain is the same data.

20:48
I will conduct a phone verification now

20:49
Ok .Waiting.
On this 380636109525?

20:50
Unfortunately I am unable to call your number

20:51
Ok. Waiting a call.

20:51
I will need to transfer your domain name to an alpnames account
20:52
Is this the customer ID: 14155454 that you have with us?

20:53
Yes, my account is.

20:54
Please provide me with the domain names

20:54
Registered when you were shares .pw domains.
Steamworkshop.download
abcvg.net
cstrike.top seems not have been is registered.
20:55
abcvg.net — PDR
cstrike.top — subreg.cz
These I will make a transfer to another, perhaps to you.
20:57
Transported and unlock domain steamworkshop.download in my.alpnames.com/ account?

21:00
We will have to analyze the authenticity of the documents provided and will contact you tomorrow

21:00
And that domain and will be blocked? You can even unlock it?
It's a shame.

21:03
We will contact you tomorrow by email with more details

21:03
To at least the attendance from 2500 to 0 hosts fell.
21:06
Is there anything else that I can help you with today?

21:08
For nothing. Only domain lost. And there came out a fool I am. Sadly it happened. Now only need to register will be at OVH, everyone on the machine.

21:09
Have a nice day!
Bye!
closed the chat

======================================================

name: Vova Kuchkovskiy
email: lijacob888@yandex.ua
hi
Rob

10:53
Hello

10:54
SYQ-LEKJI-158
ticket
how i can back my domain name steamworkshop.download?
Rob

10:54
Give me a moment to check this.
10:55
Okay I see the ticket.
I will review it now and get back by email soon.
10:56
Vova, do you have an account at alpnames.com?

10:56
Yes
14155454
Rob

10:56
Can I have your email address and customer ID associated with the account.
ok perfect.
I will review the ticket and get the domain moved to your alpnames account.
10:57
Please give me some time to sort this out.
Is there anything else I can help you with?

10:57
ok
11:01
Just move the domain to an account in the Alp NAMES and that its status has changed to available. Nothing else. Time should be about how much? And what of me?
Rob

11:02
I'm sorting it now.
1 second please.
11:05
The domain seems to be stuck in suspend.
I will have to get this checked.
11:06
I will email you once it's moved to Alpnames.

11:08
I have made him a transfer: www.ovh.ie/cgi-bin/order/displayOrder.cgi?orderId=53545848&orderPassword=puat
I had EPP code. You can move it to your account to Alp Names domain status was not ClientHold not falling attendance? And after 5 days already transfer to OVH will be?
Rob

11:14
Have you got a money back guarantee with this registrar?
11:15
Because to move the domain out of suspension, you will need to cancel the transfer.

11:15
If I cancel transfers? I money is not important to me, my domain is important. I can cancel the transfer if it is necessary. In the mail came:

RDN.name received notification on Monday, Jun 6, 2016 that you have requested a transfer to OVH SARL for steamworkshop.download. If you want to proceed with this transfer, you do not need to respond to this message. If you wish to cancel the transfer, please click on the below link before Saturday, Jun 11, 2016:

Cancel Transfer Link:

Click Here to cancel the transfer of steamworkshop.download
11:16

Pressed to cancel mail-sheet. Here writes error.
Rob

11:17
You need to cancel the transfer at the new registrar side.
In OVH.IE
Not in your reseller account.
11:18
Let me know once this is done!
11:20
Are you contacting their support?

11:24
Yes they do. And I made it.
Rob

11:24
It has cancelled?

11:30
It seems canceled.
Adrian

11:32
You will have to wait for 1-2 hours for the changes to update in their system as we are still unable to unsuspend your domain
11:33
We will try again in 1 hour and get back to you by email

11:33
I got it. Chat off?
Adrian

11:34
Yes

11:34
bye
Adrian

11:34
Talk to you soon

11:34
closed the chat
Conversation state has changed, please review it before initiating chat again.

Суббота:
name: Vova Kuchkovskiy
email: lijacob888@yandex.ua
I am here on this said their OVH support:

Contact your current registrar or in the Register as a transfer has been previously confirmed.
Jamie

14:35
Hi Vova.

14:36
I would summarize all or do you know?
Jamie

14:37
Our main support guys have just entered a meeting, is this an ongoing issue that you have spoken to them about?

14:39
It was domain steamworkshop.download. And yesterday received the status of a domain ClientHold. So how to remove this status and return the domain reseller account by itself to account 14155454?
Jamie

14:39
I have just found the previous tickets. Are you still waiting for the updates?

14:39
Yes.
14:40
The OVH has written that it is necessary to contact you.
Jamie

14:40
Ok, let me have a look for you.
14:41
I still can not unsuspend the domain.

14:44
[t1] Error Message: Invalid Password/Username, or your User account maybe Inactive or Suspended

14:45
Why I can not activate and reset to trasfer them to the panels on the OVH exposed fail and updated the register? That's I'm interested in?

Jamie

14:46
I am looking into this now.

14:46
Not for a second can be activated rdn.name account Throw domain transfer, and therefore block the dreams? Why is everyone so miserable and difficult?
14:48
Not for a second can be activated rdn.name account Throw domain transfer, and then locked again?
Rob

14:50
Hi Vova
Let me check this.
14:51
The domain WHOIS still states the domain is pending transfer.
Did the gaining registrar cancel the transfer?

14:53
Can not. He does not have this functionality. They said that the support service you can cancel the request for transfer. Yes, and I myself can not cancel, but I threw a screenshot that your panel is not permitted in the fact that you have blocked user rdn.name. You see?
Rob

14:55
Yes, but I have before removed the lock on the reseller and tried to unsuspend the domain but it is porbidden due to the transfer request.
forbidden*

14:56
Yes I see. Then I wait for the transfer. 12 of it will have to OVH or 13?
14:57
Status ClientHold disappear?
Rob

14:59
How long have you been waiting for the domain to be transferred?

14:59
Already the day passed. This can be done faster? Or should we wait for another?
Rob

14:59
When did you initiate this?
15:00
Because the domain is locked, we cannot access the transfer request.
You will need to wait for 5 days for the domain to cancel the transfer before we can unsuspend the domain.
Because you initiated a transfer on a locked domain, we cannot do nothing now for five days.
15:01
Unless the gaining registrar cancel the request.

15:01
After days he would have unlocked and registrar OVH.ie?
Rob

15:02
No because the domain is locked. We need to wait for the transfer request to cancel and then was can remove the domain lock.
At the moment the domain is stuck in transfer pending for 4 more days

15:03
After 5 days, the domain will be unlocked without registora OVH.ie Hold status?
If yes, then I wait for him there, and all of the domain.
Rob

15:04
Yes. After 5 days we can move your domain.

15:05
Almost got it. As I will not write nothing, all I wanted to know learned. Thank you. Perhaps, resellers will be your future profit when ABCVG.net grow.
Rob

15:07
Resellers need to learn not to abuse the system. If everyone didn't abuse the system, we will all make profit!
:) good talking to you Vova

name: Vova Kuchkovskiy
email: lijacob888@yandex.ua
Little question

13:07
Hello Vova

13:07
Why do not you have blocked domains in which complaints were? Namely, the entire account?

13:08
The reseller account holder withheld to comply with one of our agents who asked to provide certain information regarding the account.
Since the account holder did not want to comply. The agent has since suspended the account until they do.
13:09
Once the account holder is willing to comply with the agent and reply to his needs, they will consider unsuspending the account.

13:09
How does all this confusing and long. I understood. All you wanted to know learned.

А это сегодня:

name: Vova Kuchkovskiy
email: lijacob888@yandex.ua
Why do I get blocked OVH.ie domain?
15:54
Статус домена: clientDeleteProhibited icann.org/epp#clientDeleteProhibited
Статус домена: clientHold icann.org/epp#clientHold
Статус домена: clientUpdateProhibited icann.org/epp#clientUpdateProhibited

15:54
Hello Vova

15:54
Very thank you!

15:55
I will check this for you now

15:59
And thank you. Do you remember a week ago, I asked a bunch of questions about the domain and domain whois (https://whois.icann.org/ru/lookup?name=STEAMWORKSHOP.DOWNLOAD)? After your answer just Andrian and I did transfer a domain, because you pulled a time and do not fucking do: Talk to you soon ???
I have not slept all night. Thank ALPNames, registrar worst I have ever seen. I am very happy, it's an experience. In the future, all that will discourage ALPNames.
16:01

Do you remember? A? Thank you very much thank you.

16:03
Just bare with me for a couple of minutes while I investigate the issue
16:05
You have no domain names in your account

16:05
I did transfer a domain from you. You assured me that the domain will come to normal. He came locked. Do you understand?

16:06
OVH.IE is not registered with Alpnames

16:07
You blocked domains reseller rdn.name. I bought it through. You blocked my domain steamworkshop.download. I did transfer the domain. I got the domain. But he blocked me come with statuses clientHold. What the fuck?
Why you, I got blocked domain registrar OVH from you ??
Honor your past tickets.

Ответ:
You will have to contact OVH as steamworkshop.download is not registered with Alpnames

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